PQ is still shipping orders during this time. Details here.

Returns Policy

A lot of love goes into the design of each PQ Collection piece, so we want you to love it as much as we do! Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations. 

If your purchase is not quite right we have the following return options available:

Full Price Items:

Valid for a refund, exchange, or credit note.

Items purchased with blogger affiliated codes and our ‘welcome’ discount are valid for a refund, exchange, or credit note.

Gift cards and shipping costs are not refunded.

Sale Items:

Items marked as “Sale” are considered final sale and are not eligible for a refund, exchange or credit note. If you receive an item that is damaged or faulty, please contact hello@pqcollection.com

Please note, items purchased during short term promotional sales such as Click Frenzy and Black Friday are classed as “sale items” and are subject to our normal returns policy.

Return Conditions:

  • All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached
  • All items must be returned within 14-day of receiving the order
  • The shipping cost to return items is payable by the customer
  • PQ Collection is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us. We recommend to use a protective bag and registered/traceable form of postage.

A Returns Sheet is included with your order that contains instructions on how to receive a refund for your item. 

You will receive an email notification once your return is received and processed. Refunds are issued instantly on our end and will be processed via your original payment method but can take up to 15 business days for the funds to appear in your account once processed. Shipping costs are not refunded.

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