Here at PQ Collection, we know that shopping online can sometimes be tricky, so we've outlined our returns policy here for you.
FULL PRICE ITEMS
If you purchased an item at full price, we will gladly process a refund, exchange or store credit if the item is returned within 14 days of it being delivered to you. These items must be returned in their original condition including tags and packaging.
We reserve the right to deny a return if items are used, soiled or damaged in any way - these items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
Returns are at owner's expense. Please note that the goods are your responsibility until they are returned to PQ Collection. Refunds will not be issued on item/s that are not received or are lost in transit.
If you purchased your item on sale, which includes discount codes and flash sales, these items cannot be returned as all sales are final, unless the item is faulty. If you're unsure of an item on sale, we recommend getting in touch to answer any questions or concerns you might have before you purchase.
We love to chat so if you have questions about the fit, colour or anything else, please contact us.
If your garment arrives damaged or faulty in any way, please contact us so we can arrange a replacement for you as soon as possible. In the event we cannot replace your garment, we will issue a refund.
PQ Collection Returns
2/8 Ives Street
Murarrie, QLD, 4172
Your return can take up to 8 days to be delivered to us and will be processed within 7 business days of receipt.
We recently moved warehouses, so if you sent a return to 24 Bank St in West End, your order will be redirected which may result in delays processing your returns. Thank you for your patience and understanding.
All refunds processed must be done via the payment method that was used to place the order. e.g. if you payed with Paypal, your refund will go straight back into your Paypal account. If you paid with AfterPay, you will be refunded what you have paid so far.
If you're still unsure if you can return an item or not, please get in touch so we can assist you.