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Terms and Conditions

 

CURRENCY USED

The nominated currency used for all transactions on pqcollection.com is Australian Dollars (AUD$) and includes a 10% GST (Australian Goods and Service Tax). Wholesale New Zealand customers will view and purchase products in AUD$ excluding GST. 

 

 

PRE-ORDER

Pre Ordered items have the estimated delivery date listed on each corresponding style. If you have any questions regarding the ETA of your item that has been purchased under pre order please don't hesitate to contact our staff hello@pqcollection.com
PLEASE NOTE The entire order of any Pre Ordered Items purchased with items available will be held until ALL styles are available for dispatch and will be sent together. If you wish to avoid any delays with your items available you will need to purchase them items separately. 

 

 

Retail orders

All pre-order items are to be paid at the checkout.

Wholesale orders

You can now place your pre-order online and check out using the 'Wholesale Invoice' payment option. You will then be sent your invoice for payment on delivery day. If you wish to place an order with in stock items, please place a seperate order. 

  

 RETAIL EXCLUSIVE PROMOTIONS

 

Welcome 10% Off

Terms and Conditions apply. This offer is exclusive to pqcollection.com and excludes wholesale orders. Offer is valid on all full price products only and excludes sale items and pre-orders. The promotional code must be entered at the shopping cart section of the checkout process to redeem this offer.  Offer is not in conjunction with any other offer. Offer is not valid when purchasing gift vouchers. 

 

Collaboration Discount Codes

Conditions apply. Discount codes are exclusive to pqcollection.com and EXCLUDES WHOLESALE ORDERS. The discount codes must be entered at the shopping cart section of the checkout process to redeem discounts. Discount codes are valid on full price products only and are not in conjunction with any other offer.  

 

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One of the things we're most proud of here at PQ Collection is our ability to create clothing that caters to a wide variety of body types and sizes. Getting the right fit can be challenging and daunting when ordering online, so we try to make it as easy as possible for you. The size guide will vary depending on the style, so please refer to the product description for specific measurements. Our sizing recommendations refer to Australian sizing and we do our best to provide the bust, length and sleeve opening measurements so you can ensure you get the perfect fit.

Women’s Apparel Sizing

 Australian S M L XL S/M M/L FREE CURVE
BUST 82-90cm 90-98cm 98-106cm 107-115cm 82-106cm 98-124cm 82-124cm 107-150cm
WAIST 66-74cm 74-82cm 82-90cm 91-100cm 66-90cm 82-109cm 66-109cm 91-135cm
HIP 90-98cm 98-106cm 106-114cm 115-123cm 90-114cm 106-132cm 90-132cm 115-158cm

We recommend allowing an additional 1-3cm in your measurements to ensure you get a comfortable fit and keep in mind that some fabrics may shrink slightly after the first wash.
Want to learn how to measure yourself correctly? Read our Blog Post on Finding Your Perfect Fit. 

Size Guide - International Conversion

AUSTRALIA 8 10 12 14 16 18 20 22 24 26
USA 4 6 8 10 12 14 16 18 20 22
UK 8 10 12 14 16 18 20 22 24 26
Size-guide-image
CHEST:

Around the fullest part of the neck, at the base.

WAIST:

Around the narrowest part of the waist.

HIPS:

Around the widest point of the hips.

SKORT LENGTHS:

From the crotch to the anklebone on the inside of the leg.

Love to chat? So do we! If you have any further questions about sizing or getting the right fit, please get in touch.

A lot of love goes into the design of each PQ Collection piece, so we want you to love it as much as we do! Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations. 

If your purchase is not quite right we have the following return options available:

Full Price Items:

Valid for a refund, exchange, or credit note.

Items purchased with blogger affiliated codes and our ‘welcome’ discount are valid for a refund, exchange, or credit note.

Please note, items purchased using short term discount codes or during promotional sales such as Click Frenzy, Black Friday and Boxing Day are eligible for exchange or credit note only.

Gift cards and shipping costs are not refunded.

Sale Items:

Items marked as “Sale” are considered final sale and are not eligible for a refund, exchange or credit note. If you receive an item that is damaged or faulty, please contact hello@pqcollection.com

Return Conditions:

  • All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached
  • All items must be returned within 14-day of receiving the order
  • The shipping cost to return items is payable by the customer
  • PQ Collection is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us. We recommend to use a protective bag and registered/traceable form of postage.

A Returns Sheet is included with your order that contains instructions on how to receive a refund for your item. 

You will receive an email notification once your return is received and processed. Refunds are issued instantly on our end and will be processed via your original payment method but can take up to 15 business days for the funds to appear in your account once processed. Shipping costs are not refunded.