FREE SHIPPING on all Australian retail orders over $100

Shipping Information

 

Australian Orders

We recently moved warehouses, so if you sent a return to 24 Bank St in West End, your order will be redirected which may result in delays processing your returns. Thank you for your patience and understanding. 

Shipping Destinations

We currently ship to Australia, New Zealand, United States, Canada, United Kingdom, Netherlands, China, Taiwan area, India, Singapore, United Arab Emirates and Qatar.

We are more than happy to ship to other countries, if your country is not on this list please contact our customer service team at hello@pqcollection.com and they will determine shipping costs for you.

Retail Shipping Fees

Australian Orders
Standard shipping $9 AUD
Express shipping $15 AUD
Free standard shipping on orders over $100 AUD

New Zealand Orders
Standard shipping $15 AUD
Free standard shipping on orders over $100 AUD

International Orders
Free standard shipping on orders over $150 AUD
For orders under $150 AUD please see rates at checkout

Wholesale Shipping Fees

PLEASE NOTE: if you select the incorrect shipping option during checkout, you will be contacted and your order will be held until we receive the correct payment.

Australian Orders 
Standard shipping 0kg - 5kg $12.75 AUD
Standard shipping 5kg - 10kg $18.15 AUD
Standard shipping 10kg - 15kg $22 AUD

New Zealand Orders

As of January 2020, the shipping fees are determined by the weight of the
order and sent either Aus Post or DHL (depending on the weight). We no
longer offer free shipping, all freight charges are calculated automatically and added to your invoice. 
0-5kg = $20 AUD
5-10kg = $45  AUD
10 - 15kg = $90  AUD
15 - 20kg = $120  AUD
20 - 25kg = $150  AUD
25 - 30kg = $240  AUD
30 - 35kg = $280  AUD
35 - 40kg = $320  AUD
40 - 45kg = $360  AUD
45 - 50kg = $400  AUD

 

Processing Times

We endeavour to have all orders placed before 3pm AEST shipped the same day. This is circumstantial as peak and sale periods may result in delays, however we always work hard to fulfil as many orders as possible.

Shipping Times

PQ Collection ships exclusively with Australia Post. Orders shipped using express options generally take 1-3 business days to arrive within Australia, and 2-6 business days internationally. Orders shipped using standard options can take 3-21 business days, depending where your order is being sent. You can check with Australia Post for approximate shipping times to your location here (enter our postcode: 4172).

Tracking/Signature on Delivery

Every package that is sent requires a signature on delivery. If you are not available to sign for your package it will be held for you at your local post office. Should you wish to not sign for your package and want to request an Authority To Leave (ATL), please email our customer service team at sales@pqcollection.com or call +61 7 3846 4670. Please note that this service may incur additional processing times.

Once your package has been dispatched you will receive an email with your tracking number. Please track your package regularly as it may be returned to sender after being held at the post office for a period of one week.

International Taxes/Customs Charges

Some countries enforce import taxes or customs fees. These additional costs are the responsibility of the customer and PQ Collection does not cover these fees. If you are unsure of the applicable taxes/customs charges that may be relevant to you, please contact your local customs office.

Making Changes to Your Order

If you need to make any changes to your order you can email hello@pqcollection.com or phone (07) 3392 9888. Please provide us with the correct changes and include your order number and name.

Please note changes can't be made once the parcel leaves PQ Collection as it becomes property of the courier company. 

Other Questions?

Our customer service team are more than happy to help! Contact us at hello@pqcollection.com or call (07) 3393 9888.

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