PQ is still shipping orders during this time. Details here.

Shipping Information

SHIPPING INFORMATION

***URGENT COVID-19 NOTICE AND INFORMATION***

 Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your PQ goodies right away. We kindly ask that we all patient and understanding during this very testing time.

Australia Post is currently experiencing high volumes of parcels through their network. At the moment please allow up to 5 business days after their quoted delivery date.

Signatures will no longer be required upon delivery to avoid cross contamination - this will be consistent whether you receive your parcel at your delivery address or pick it up from the post office.

With patience and kindness, we will get through this together.

To stay up to date and for further information on domestic and international shipping please check the Australia Post website here.

If you’re delivery is late or lost please submit an enquiry with Australia Post here.

Please have your tracking number ready. 

***URGENT CHRISTMAS SENDING & DELIVERY DATES 🎅***

To help you plan, Australia Post has released their final posting dates given the unprecedented parcel volumes they are currently anticipating. To ensure you receive your PQ goodies in time please make sure you place your order before these dates:

Standard Domestic Shipping: Place your order before 11:59pm Thursday 10th December

Express Domestic Shipping: Place your order before 11:59pm Thursday 17th December 

If you are sending your parcel internationally, please see recommended final sending dates for major destinations (standard post):

  • USA, Canada, UK, Europe: Monday 16 November 2020
  • Most of Asia: Monday 23 November 2020
  • New Zealand: Friday 27 November 2020.

Visit the Australia Post Coronavirus: International updates page here for the latest advice on international deliveries.

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email by 5pm AEST on the day that orders are shipped out.

    Shipping Destinations

    We currently ship to Australia, New Zealand, United States, Canada, United Kingdom, Netherlands, China, Taiwan area, India, Singapore, United Arab Emirates and Qatar.

    We are more than happy to ship to other countries, if your country is not on this list please contact our customer service team at hello@pqcollection.com and they will determine shipping costs for you.

    Retail Shipping Fees

    Australian Orders
    Standard shipping $9 AUD
    Express shipping $15 AUD
    Free standard shipping on orders over $100 AUD

    New Zealand Orders
    Standard shipping $15 AUD
    Express shipping $25 AUD
    Free standard shipping on orders over $100 AUD

    International Orders
    Free standard shipping on orders over $150 AUD
    For orders under $150 AUD please see rates at checkout

    Wholesale Shipping Fees

    PLEASE NOTE: if you select the incorrect shipping option during checkout, you will be contacted and your order will be held until we receive the correct payment.

    Australian Orders 
    Standard shipping 0kg - 5kg $12.75 AUD
    Standard shipping 5kg - 10kg $18.15 AUD
    Standard shipping 10kg - 15kg $22 AUD

    New Zealand Orders

    As of January 2020, the shipping fees are determined by the weight of the
    order and sent either Aus Post or DHL (depending on the weight). We no
    longer offer free shipping, all freight charges are calculated automatically and added to your invoice. 
    0-5kg = $20 AUD
    5-10kg = $45  AUD
    10 - 15kg = $90  AUD
    15 - 20kg = $120  AUD
    20 - 25kg = $150  AUD
    25 - 30kg = $240  AUD
    30 - 35kg = $280  AUD
    35 - 40kg = $320  AUD
    40 - 45kg = $360  AUD
    45 - 50kg = $400  AUD
     

    International Taxes/Customs Charges

    Some countries enforce import taxes or customs fees. These additional costs are the responsibility of the customer and PQ Collection does not cover these fees. If you are unsure of the applicable taxes/customs charges that may be relevant to you, please contact your local customs office.

    Making Changes to Your Order

    If you need to make any changes to your order you can email hello@pqcollection.com or phone (07) 3393 9888. Please provide us with the correct changes and include your order number and name.

    Please note changes can't be made once the parcel leaves PQ Collection as it becomes property of the courier company. 

    Other Questions?

    Our customer service team are more than happy to help! Contact us at hello@pqcollection.com or call (07) 3393 9888.

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