Free Express Shipping on all Australian Orders $140+

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Shipping Information

SHIPPING INFORMATION ✈

***URGENT COVID-19 NOTICE AND INFORMATION***

 Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your PQ goodies right away. We kindly ask that we all patient and understanding during this very testing time.

Australia Post is currently experiencing high volumes of parcels through their network. At the moment please allow up to 5 business days after their quoted delivery date.

Signatures will no longer be required upon delivery to avoid cross contamination - this will be consistent whether you receive your parcel at your delivery address or pick it up from the post office.

With patience and kindness, we will get through this together.

To stay up to date and for further information on domestic and international shipping please check the Australia Post website here.

If you’re delivery is late or lost please submit an enquiry with Australia Post here.

Please have your tracking number ready. 

 

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email by 5pm AEST on the day that orders are shipped out.

    Shipping Destinations

    We currently ship to Australia, New Zealand, United States, Canada, United Kingdom, Netherlands, China, Taiwan area, India, Singapore, United Arab Emirates and Qatar.

    We are more than happy to ship to other countries, if your country is not on this list please contact our customer service team at hello@pqcollection.com and they will determine shipping costs for you.

    Retail Shipping Fees

    Australian Orders
    Standard shipping $8 AUD
    Express shipping $15 AUD
    Free express shipping on orders over $140 AUD

    All domestic orders are send via Australia Post.


    New Zealand Orders
    Standard shipping $15 AUD

    Express shipping $25 AUD
    Free express shipping on orders over $140 AUD

    International Orders
    $29.95 Express shipping 

    International Taxes/Customs Charges

    Some countries enforce import taxes or customs fees. These additional costs are the responsibility of the customer and PQ Collection does not cover these fees. If you are unsure of the applicable taxes/customs charges that may be relevant to you, please contact your local customs office.

    Making Changes to Your Order

    If you need to make any changes to your order you can email hello@pqcollection.com or phone (07) 3393 9888. Please provide us with the correct changes and include your order number and name.

    Please note changes can't be made once the parcel leaves PQ Collection as it becomes property of the courier company. 

    Other Questions?

    Our customer service team are more than happy to help! Contact us at hello@pqcollection.com or call (07) 3393 9888.

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    One of the things we're most proud of here at PQ Collection is our ability to create clothing that caters to a wide variety of body types and sizes. Getting the right fit can be challenging and daunting when ordering online, so we try to make it as easy as possible for you. The size guide will vary depending on the style, so please refer to the product description for specific measurements. Our sizing recommendations refer to Australian sizing and we do our best to provide the bust, length and sleeve opening measurements so you can ensure you get the perfect fit.

    Womens Apparel Size Guide (AU) Bust Waist Hip
    S (8-10) 87-92cm 67-72cm 96-101cm
    M (10-12) 91-97cm 72-77cm 101-106cm
    L (12-14) 97-102cm 77-82cm 106-111cm
    XL (14-16) 102-107cm 82-87cm 111-116cm
    XXL (16-18) 107-112cm 87-92cm 116-121cm
    CURVE (20-22) 117-122cm 97-102cm 126-131cm

     

    Womens Apparel (Loose Fitting) Size Guide (AU)

    		 Bust Waist Hip
    S/M (8-12) 87-97cm 67-77cm 96-106cm
    M/L (12-16) 97-107cm 77-87cm 106-116cm
    L/XL (16-20) 107-117cm 87-97cm 116-126cm
    CURVE (20-24) 117-127cm 97-107cm 126-136cm

     

    Womens Apparel (Oversized) Size Guide (AU)

    		 Bust Waist Hip
    FREE (8-18) 87-112cm 67-92cm 96-121cm
    CURVE (20-24) 117-127cm 97-107cm 126-136cm

    We recommend allowing an additional 1-3cm in your measurements to ensure you get a comfortable fit and keep in mind that some fabrics may shrink slightly after the first wash.
    Want to learn how to measure yourself correctly? Read our Blog Post on Finding Your Perfect Fit. 

    Size Guide - International Conversion

    AUSTRALIA 8 10 12 14 16 18 20 22 24 26
    USA 4 6 8 10 12 14 16 18 20 22
    UK 8 10 12 14 16 18 20 22 24 26

     

    Size-guide-image
    CHEST:

    Around the fullest part of the neck, at the base.

    WAIST:

    Around the narrowest part of the waist.

    HIPS:

    Around the widest point of the hips.

    SKORT LENGTHS:

    From the crotch to the anklebone on the inside of the leg.

    Love to chat? So do we! If you have any further questions about sizing or getting the right fit, please get in touch.

    Online shopping should be as easy as shopping in store. We love creating clothes for you, so we want you to love your purchase!
    If something’s not right, we’re here to help.

    Full priced styles in original condition are all eligible for return. Simply fill out the returns form on the back of your order slip and send your item back to us within 2 weeks of receiving your order. We are only able to accept returns that are unworn and unwashed with tags attached. We recommend using registered post to keep track of your return.

    Full Price Items:

    We want it to be perfect for you! If you don’t love your full price item you can send it back for a refund, exchange, or credit note. Simply select your preference on your returns form.

    Items purchased using short term discount codes or during promotional sales such as flash sales and other offers/events are eligible for exchange or credit note.

    If you’ve paid with AfterPay, any repayments already made will be refunded through your AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original payment method. If you paid with a Gift Card or Credit Note, your refund will be issued as a Gift Card or Credit Note.

    Sale Items:

    Items marked as “Sale” and items in our “25 and Under” Outlet section are eligible for exchange or credit note only. On the rare occasion that you receive an item that is damaged or faulty, please contact hello@pqcollection.com and we are happy to help.