Christmas delivery cut-offs
Please note these dates are provided by Australia Post and we do not take responsibility for shipping times ones your order has left our warehouse.
Place your order before 3pm December 16th to receive your parcel before December 25th in Australian metro areas.
Place your order before 3pm on December 23rd for next day delivery in Australian metro areas.
Please note, we will be closed over the public holidays around Christmas and New Years, so please expect some delays in packing and posting orders, as well as responding to your enquiries between December 20th-January 2nd. We appreciate your patience while we spend some time with our loved ones and wish you a very happy and safe holidays.
We currently ship to Australia, New Zealand, United States, Canada, United Kingdom, Netherlands, China, Taiwan area, India, Singapore, United Arab Emirates and Qatar.
We are more than happy to ship to other countries, if your country is not on this list please contact our customer service team at email@example.com and they will determine shipping costs for you.
Retail Shipping Fees
Standard shipping $9 AUD
Express shipping $15 AUD
Free standard shipping on orders over $80 AUD
New Zealand Orders
Standard shipping $15 AUD
Free standard shipping on orders over $100 AUD
Free standard shipping on orders over $150 AUD
For orders under $150 AUD please see rates at checkout
Wholesale Shipping Fees
PLEASE NOTE: if you select the incorrect shipping option during checkout, you will be contacted and your order will be held until we receive the correct payment.
Standard shipping 0kg - 5kg $12.75 AUD
Standard shipping 5kg - 10kg $18.15 AUD
Standard shipping 10kg - 15kg $22 AUD
New Zealand Orders
Standard shipping 0kg - 5kg $20 AUD
Standard shipping 5kg - 10kg $45 AUD
We endeavour to have all orders placed before 3pm AEST shipped the same day. This is circumstantial as peak and sale periods may result in delays, however we always work hard to fulfil as many orders as possible.
PQ Collection ships exclusively with Australia Post. Orders shipped using express options generally take 1-3 business days to arrive within Australia, and 2-6 business days internationally. Orders shipped using standard options can take 3-21 business days, depending where your order is being sent. You can check with Australia Post for approximate shipping times to your location here (enter our postcode: 4101).
Tracking/Signature on Delivery
Every package that is sent requires a signature on delivery. If you are not available to sign for your package it will be held for you at your local post office. Should you wish to not sign for your package and want to request an Authority To Leave (ATL), please email our customer service team at firstname.lastname@example.org or call +61 7 3846 4670. Please note that this service may incur additional processing times.
Once your package has been dispatched you will receive an email with your tracking number. Please track your package regularly as it may be returned to sender after being held at the post office for a period of one week.
International Taxes/Customs Charges
Some countries enforce import taxes or customs fees. These additional costs are the responsibility of the customer and PQ Collection does not cover these fees. If you are unsure of the applicable taxes/customs charges that may be relevant to you, please contact your local customs office.
Making Changes to Your Order
If you need to make any changes to your order you can email email@example.com or phone (07) 3846 4670. Please provide us with the correct changes and include your order number and name.
Please note changes can't be made once the parcel leaves PQ Collection as it becomes property of the courier company.
Our customer service team are more than happy to help! Contact us at firstname.lastname@example.org or call (07) 3846 4670.