Privacy Policy

Privacy Policy

At PQ Collection, your privacy matters to us. We’re committed to protecting your personal information and handling it responsibly, in line with Australia’s strict privacy laws. Your trust means everything, and we will never take it for granted.

What We Collect

When you shop with PQ Collection, there are times when we may need to collect personal information to process your order or provide a better customer experience. This can happen when you:

  • Make a purchase or request a refund

  • Participate in promotions, surveys, or feedback

  • Create an account or engage with our marketing

The information we may collect includes your name, address, date of birth, payment details (e.g. credit card information), email address, and phone number.

We may also collect non-identifiable data to help us understand how you use our website, including browsing patterns, traffic sources, device types, and site navigation. This helps us tailor your experience and improve how we market our products. Marketing emails will only be sent with your permission, and you can unsubscribe at any time by clicking the link in the email footer.

How We Use and Share Information

We may share your personal information for purposes including:

  • Processing sales and delivering your orders

  • Providing customer support and technical assistance

  • Tailoring marketing messages and analysing customer data

  • Meeting legal or regulatory obligations

We may share this information with trusted third-party providers such as:

  • Employees within the PQ Collection team

  • Service providers (e.g. Shopify, couriers, marketing platforms)

  • Social media and advertising platforms

Some of these providers may be located outside of Australia. Rest assured, we will never sell your personal information, and we only share it where necessary to operate our business and serve you better.

Cookies

Our website uses cookies; small files stored on your device that help us remember your preferences and improve your shopping experience. For example, cookies allow us to keep items in your cart or keep you logged in.

Cookies do not contain any personally identifiable information, and we do not share this data with third parties.

Data Security

Your security is our priority. PQ Collection uses SSL encryption (Secure Sockets Layer) to ensure all data shared between your browser and our website is protected and kept private. This helps safeguard your information while shopping online with us.

Our Commitment

We collect personal information to provide excellent customer service, process your orders, and customise your experience with us. We’re committed to using this information responsibly and transparently.

If you have any questions or concerns about this policy, or just want to speak to our friendly customer service team, please contact us at hello@pqcollection.com

With Love,
From the Team at PQ Collection

Frequently Asked Questions

How do I place an order?

Ordering online from PQ Collection is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the item/s in your cart at any time by clicking on the ‘My Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to check out and place your order.

How do I checkout?

Once you have selected items in your cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or create an account. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete your payment. A confirmation email will be sent to your registered email address containing the contents of your order.

Please note that only one discount code or credit voucher may be used at one time. If you have an existing credit and wish to purchase using a credit voucher, please contact our Customer Care team at hello@pqcollection.com.

What payment methods can I use?

PQ Collection offers several payment methods: Credit/Debit Card, PayPal and AfterPay.

For Credit/Debit card payments, we accept Visa and MasterCard only.
AfterPay is available for all orders being placed within Australia and New Zealand. Further information regarding AfterPay can be viewed here: https://www.afterpay.com/en-AU/how-it-works


All payments to PQ Collection are securely processed using industry-grade TSL security. Your credit card number and Pay Pal login details, are AfterPay login details, are secured with and solely by them. PQ Collection is never, at any time, able to see your credit card information including the name, number, expiration date and CVV. PQ Collection is never able to see your PayPal or AfterPay account information, only the username or email address with which your account information is associated.


If you are experiencing issues while checking out using PayPal or Afterpay, please contact PayPal or AfterPay directly about the issues, as they can assist you faster with more accurate information on how to resolve the issue. PQ Collection is unable to correct issues relating to these payment methods as they are out of our control. These companies keep your information safe- even from PQ Collection- and therefore will not deal with us directly on matters, only with you as their customer.


If you are having difficulty checking out, or paying with your credit/debit card- please verify your payment details, that your card is active and that it has the correct funds available. If you are still experiencing issues, please email our Customer Care team at hello@pqcollection.com for further assistance.

What is AfterPay?

AfterPay is a digital service that allows you to buy an item and pay it off later in fortnightly installments. All information regarding AfterPay can be viewed directly on the AfterPay website at the link https://www.afterpay.com.au/faqs/

What currency do you accept?

All prices on pqcollection.com are displayed in either Australian Dollars (AUD), New Zealand Dollars (NZD), United States Dollars (USD) or Canadian Dollars (CAD) as specified by your selected currency option. Prices displayed in a particular currency will also be charged in the currency.

PQ Collection does not set prices based on the current exchange rate, and will not be held responsible if any particular item’s price in AUD does not reflect the current exchange rate. You are welcome to view and purchase in any of the available currencies at any time.

In any case where a price displayed on pqcollection.com without a currency indicator (AUD, NZD, USD or CAD) such as $69.00- it is to be assumed that this is Australian Dollars (AUD).

What are shipping times and costs?

Australian Shipping

Standard Shipping: $10.00 AUD

Free domestic standard shipping on all orders $200+

Express Shipping: $15.00 AUD

International Shipping

Standard Shipping: $15.00
Express Shipping: $30.00

Free international standard shipping on all orders $200+

International Taxes & Customs Charges


International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and custom charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. PQ Collection is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order at hello@pqcollection.com.


Processing Times
Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Orders placed before 11:00 am AEST will be shipped the same day.

Tracking information is sent via email by 5:00pm the day your order is shipped out.



***COVID-19 Notice & Information***


Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your PQ goodies right away. We kindly ask that we are all patient and understanding during these uncertain times.


Additional Information

Australia Post is currently experiencing high volumes of parcels through their network. At the moment please allow up to 5 business days after their quoted delivery date.

Signatures will no longer be required upon delivery for all domestic orders to avoid cross-contamination. This will be consistent whether you receive your parcel at your delivery address or pick it up from the post office.

With patience and kindness, we will get through this together.

If a change of address is made directly with your local post office or DHL, PQ Collection will not be held responsible for any lost or mis-delivered parcels. Requests for change of address must be made directly with PQ Collection via our Customer Service team prior to your order being shipped.

If a customer error in shipping address is made during the checkout process (e.g. incorrect/incomplete address), PQ Collection reserves the right to change a re-shipment fee equivalent to the original shipping charge.

PQ Collection is not responsible for lost or stolen packages or packages delayed in transit.

If your delivery is late or lost, please submit an enquiry with Australia Post.

The shipping cost of orders is non-refundable.

***Please note that the international shipping costs that PQ Collection provides do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of the customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by PQ Collection.

For further information, please contact our customer care team at hello@pqcollection.com

I’ve just placed an order, where is my confirmation email?

Please allow up to 2 hours for your confirmation email to be received in your registered email inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at hello@pqcollection.com

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 1 hour) at hello@pqcollection.com with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.

Where is my order? I have not received it yet.

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk/Spam folder, as it may have been received there. Please also note that tracking information is sent via email at 3pm on the day that your order is shipped out.

Do you have a size chart?

We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the ‘Size & Fit’ section on the product listing, please contact our Customer Care team at hello@pqcollection.com and we will be more than happy to provide you with extra information to make your purchase easier.


Here at PQ Collection we know that size really does matter, which is why our focus is to provide high quality and stylish plus size womens clothing made easily available and that’s why we offer a large range of clothes and much more for curvy women and beyond.

Where are PQ Collection items designed and manufactured?

PQ Collection is designed in Australia with our very own design team, down to the unique, exclusive prints and details. We work closely with our international factories to make sure that we bring you the very best quality of items for the best prices that can be achieved for you.