Privacy Policy

Our Privacy Policy outlines anything you, the customer, needs to know about how we use your information at PQ Collection. The Australian Government has outlined strict privacy laws to protect customers and your trust is something we value and take very seriously.


Information We Collect

There are times when shopping with PQ Collection that we will be required to collect personal information. Online purchases, refunds, feedback and surveys, creating an account and marketing activities are examples of some of these instances. The information we collect could include your name, address, birthday, payment details (for example, credit card information), email address and phone number.

We also collect information to improve how we market our products to our customers, which can include how customers navigate the website, when, where and how they access our site and other analytics, however this is typically not personally identifiable information. Marketing emails will be sent out with your permission, and can be opted out of at any time by clicking the unsubscribe link at the bottom an email.


Information We Share

Reasons we may share your personal information can include: processing sales, providing web support, delivering products, creating effective marketing messages, analysing data and information. Personal information may also be shared in order to comply with any relevant laws. The people with whom your information would be shared may include: employees, other companies we use to operate out business (eg. Shopify), marketing purposes, social media providers. Some of these third parties may not be in Australia. We will never sell your personal information. We understand the importance of your trust and value it completely.



PQ Collection uses cookies, which are small pieces of data sent between your device and PQ Collection. They do not contain information that would enable personal identification, simply information that is only useful to us at PQ Collection. They tell us if you’ve previously added items to your basket, or logged in for example. They are never shared with a third party.



PQ Collection has SSL (Secure Sockets Layer) encryption to protect your information while you shop with us. It ensures that all data passed between the web server and browsers remains private and integral.

Our objective is to always provide excellent customer service and the main purpose of collecting your information is to carry out your orders and to tailor your customer experience to the best it can possibly be. We will never take your trust for granted.

If you should have any questions or concerns about our privacy policy or just want to chat to one of our friendly customer service team members, please email or phone us on (07) 3846 4670.