Can I return items?
Yes, if the product is still in its original condition and you bought it at full price, we accept returns. For the full terms and condition, please see our returns policy
Can I return sale items?
Sale, Outlet and Clearance items can be returned for an exchange or store credit, but cannot be returned for a refund unless the product is deemed to be faulty. Full price items that were purchased with promotional discount code can still be returned for a refund, exchange or store credit.
How much does shipping cost?
*Please note all prices are in Australian Dollars*
Free standard shipping on orders over $80
Australian standard shipping $9
Australian express shipping $15
New Zealand Orders
Free standard shipping on orders over $100
Standard shipping $15
Express shipping $30
Free standard shipping on orders over $150
US standard shipping $24
US express shipping $42
UK standard shipping $28
UK express shipping $45
Canadian standard shipping $24
Canadian express shipping $42
If you are shipping to a different country than the ones listed, shipping will be calculated at checkout.
Where do you ship to?
Currently we ship to Australia, New Zealand, United States, Canada, United Kingdom, Netherlands, China, Taiwan area, India, Singapore, United Arab Emirates and Qatar.
If your country is not on this list please contact our customer service team at firstname.lastname@example.org and they will determine if we can ship to you and any costs associated.
How long does shipping take?
If you order by 3pm AEST we endeand ship them that day (Monday-Friday). All our orders are sent via Australia Post. Enter your postcode here to get the most accurate delivery window: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Orders are despatched from postcode 4101.
Can I make changes to my order after I have placed it?
If you need to make any changes to your order you can email email@example.com or phone (07) 3846 4670. Please provide us with the correct changes and include your order number and name. Please note changes can't be made once the parcel leaves PQ Collection as it becomes property of the courier company.
Will I be charged customs/import taxes?
Some countries enforce import taxes or customs fees. These additional costs are the responsibility of the customer and PQ Collection does not cover these fees. If you are unsure of the applicable taxes/customs charges that may be relevant to you, please contact your local customs office.
How can I become a stockist?
We are delighted that you’re interested in stocking PQ Collection! Please fill out our online application form (link) and we’ll get in touch. If you’re in Brisbane please feel free to contact us to arrange a time to come and visit our showroom! 24 Bank St West End QLD 4101 Australia Opening times: Monday - Friday: 9am to 5pm The showroom is closed on weekends.
How do I know if I’m an exclusive stockist in the area?
Generally speaking, you will be. Part of our screening for new stockists is to ensure there aren’t other retailers nearby. This is because all stakeholders benefit by maintaining some distance between stockists. Please note, if you’re a former stockist who hasn’t ordered from the most recent season you will need to contact us to ensure you are still considered a current retailer, or to place another order. Securing a preorder for the upcoming season with us will ensure your exclusivity.
How do I return a faulty item?
In the instance of a product fault, please contact us ASAP to resolve the issue. You can email firstname.lastname@example.org with an image of the faulty product or phone us on 07 3846 4670
How much does freight cost?
The cost of your freight will depend on where your order is being shipped and how much it weighs. Please check rates at checkout after building your cart. If you have any questions or would like express shipping or a personalised quote, please contact email@example.com.
How long will my order take to arrive?
Within Australia, delivery should take between 2-5 business days. If it is an international order, please allow 6-10 business days. If you’re order is placed before 4pm, we will endeavour to send it that day. Please contact us if you would like a tracking number. If you need the order urgently, please contact us and we can arrange express post for an additional cost.
Is there a minimum quantity for an order?
Yes, we process wholesale orders in pack sizes. Please see our How To Order (link) page for your guide to ordering quantities.
Still have questions? We’d love to hear from you!
Phone us on 07 3846 4670 or email us at firstname.lastname@example.org Follow us on Instagram to keep up to date @thepqcollection