How do I place an order?
How do I checkout?
What payment methods can I use?
For Credit/Debit card payments, we accept Visa and MasterCard only. AfterPay is available for all orders being placed within Australia and New Zealand. Further information regarding AfterPay can be viewed here: https://www.afterpay.com/en-AU/how-it-works
All payments to PQ Collection are securely processed using industry-grade TSL security. Your credit card number and Pay Pal login details, are AfterPay login details, are secured with and solely by them. PQ Collection is never, at any time, able to see your credit card information including the name, number, expiration date and CVV. PQ Collection is never able to see your PayPal or AfterPay account information, only the username or email address with which your account information is associated.
If you are experiencing issues while checking out using PayPal or Afterpay, please contact PayPal or AfterPay directly about the issues, as they can assist you faster with more accurate information on how to resolve the issue. PQ Collection is unable to correct issues relating to these payment methods as they are out of our control. These companies keep your information safe- even from PQ Collection- and therefore will not deal with us directly on matters, only with you as their customer.
If you are having difficulty checking out, or paying with your credit/debit card- please verify your payment details, that your card is active and that it has the correct funds available. If you are still experiencing issues, please email our Customer Care team at email@example.com for further assistance.
What is AfterPay?
PQ Collection does not set prices based on the current exchange rate, and will not be held responsible if any particular item’s price in AUD does not reflect the current exchange rate. You are welcome to view and purchase in any of the available currencies at any time. In any case where a price displayed on pqcollection.com without a currency indicator (AUD, NZD, USD or CAD) such as $69.00- it is to be assumed that this is Australian Dollars (AUD).
What are shipping times and costs?
Standard Shipping: $5.00 AUD
$5 Standard Shipping is valid for all Australian orders that are being delivered to an Australian shipping address and are sent via Australia Post (Aus Post). Aus Post Standard Shipping arrives within 3-5 business days from the date your order has been shipped.
Express Shipping: $10.00 AUD
We also offer Australian Express shipping for $10 for all domestic orders or Free for all orders over $100 AUD that are being delivered to an Australian shipping address. Free express shipping for these orders is automatically applied during the checkout process. We use Australia Post Express Airmail, which provides you with online tracking information. Aus Post Express arrives within 1-3 business days from the date your order has been shipped.
PQ Collection currently ships to Australia, New Zealand, United States of America, Canada, United Kingdom, Netherlands, China, Taiwan, India, Singapore, United Emirates and Qatar.
We are more than happy to ship to other countries. If your country is not on the list, please contact our customer service team at firstname.lastname@example.org
New Zealand Orders
Standard Shipping: $15.00
Express Shipping: $25.00
We also offer free Express Shipping on New Zealand orders $100.00+ and are sent via DHL Express.
Rest Of World: $29.95 Express Shipping
All International orders are sent via DHL Express International Shipping and are fully trackable. Shipping generally takes 2-5 business days for orders to arrive once shipped. Please note that this is not a guaranteed time from and delays may occur.
Signatures are required upon delivery for all express international shipments. PO Boxes will not be accepted. If you select express international shipping and your order is addressed to a PO Box it will be delayed from shipment while we organise an alternate address with you.
International Taxes & Customs Charges
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and custom charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. PQ Collection is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order at email@example.com.
Processing Times Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Orders placed before 10:00 am AEST will be shipped the same day.
Tracking information is sent via email by 5:00pm the day your order is shipped out.
***COVID-19 Notice & Information***
Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your PQ goodies right away. We kindly ask that we are all patient and understanding during these uncertain times.
Australia Post is currently experiencing high volumes of parcels through their network. At the moment please allow up to 5 business days after their quoted delivery date.
Signatures will no longer be required upon delivery for all domestic orders to avoid cross contamination. This will be consistent whether you receive your parcel at your delivery address or pick it up from the post office.
With patience and kindness, we will get through this together. If a change of address is made directly with your local post office or DHL, PQ Collection will not be held responsible for any lost or mis-delivered parcels. Requests for change of address must be made directly with PQ Collection via our Customer Service team prior to your order being shipped.
If a customer error in shipping address is made during the checkout process (e.g. incorrect/incomplete address), PQ Collection reserves the right to change a re-shipment fee equivalent to the original shipping charge.
PQ Collection is not responsible for lost or stolen packages or packages delayed in transit.
If your delivery is late or lost, please submit an enquiry with Australia Post.
The shipping cost of orders is non-refundable.
***Please note that the international shipping costs that PQ Collection provides do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of the customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by PQ Collection.
For further information, please contact our customer care team at firstname.lastname@example.org
I’ve just placed an order, where is my confirmation email?
Can I cancel/make changes to the order I just placed?
Where is my order? I have not received it yet.
Do you have a size chart?
Here at PQ Collection we know that size really does matter, which is why our focus is to provide high quality and stylish plus size womens clothing made easily available and that’s why we offer a large range of clothes and much more for curvy women and beyond.