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Warranties and Returns

Need to return an item?
We know how risky it can feel when shopping online:
Is that my colour? Will it be the right length? Will it match my new shoes?
...we want to make it as easy as possible for you!

Need more info?
Email us at hello@pqcollection.com
or call +61 7 3846 4670

 

FULL PRICED ITEMS

We are happy to process refunds, exchanges or store credits for any full priced items that don't quite suit.

Make sure your order is within 14 days of receipt. Items must be returned in their original condition including tags and packaging.

We reserve the right to deny a return if items are used, soiled or damaged in any way - these items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

Returns are at owner's expense. Please note that the goods are your responsibility until they are returned to PQ Collection. Refunds will not be issued on item/s that are not received or are lost in transit.

 

SALE/OUTLET/CLEARANCE ITEMS

All items under sale/outlet/clearance category cannot be returned as all sales are final. Sale, outlet or clearance items refer to any items that have been permanently marked down.

RETURN TO
PQ Collection Returns
24 Bank Street
West End, QLD, 4101
Australia

Your return can take up to 8 days to be delivered to us and will be processed within 7 business days of receipt.

All refunds processed must be done via the payment method that was used to place the order. e.g. if you payed with Paypal, your refund will go straight back into your Paypal account. If you paid with AfterPay, you will be refunded what you have paid so far.

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